I Am Sick Of Paying For Things That Suck
But now that I'm back from England and have little money to spare (the trip was worth every penny ... but it was a lot of pennies), it's time to do something about it.
First off, Time Warner cable can kiss my ass. The internet is down yet again and they didn't have time to stop by my apartment for the third time in as many months to fix it until Tuesday, which was a good five days away from when I originally called. UNACCEPTABLE. I refuse to wait another day for the internet service I am paying for to actually work! I told them if they didn't come by on today then they shouldn't come at all. They did not come by today. I cancelled my internet and downgraded my cable service (see you later, "choice tier" that was costing me five dollars a month and included channels I did not and never will watch like American Country Classics Game Show Channel, whatever that is). I will, however, keep the variety tier because it has the Hallmark Channel on it. But the second Hallmark stops showing Walker, Texas Ranger, I am OUTTA THERE!
Second, Progressive Insurance continues its reign of suck that began when a tow truck broke my car and they made me do all the work to get compensated for the repairs. Now, okay, yes, this accident was my fault. I was at a cheap gas station waiting for a pump to open up. When it finally did, I went to back into the pump, only to see a white Volvo out of the corner of my eye also making its way for the pump I was in line for. In my zeal to get to the pump first, I may have backed into another car and sort of ripped its bumper off. I swear, I looked behind me before I backed up. But I was looking at the Volvo while I backed up instead of behind me and a car appeared out of nowhere and I hit it. I thought I hit it pretty lightly, since I heard the accident before I felt it and my car's damage consisted of a scratch, but there was the other car's bumper lying on the ground with a big red streak on it that matched my car's paint exactly. I don't know how to explain the disproportionate level of damage between the two cars, especially when my car is a Ford Focus and thus I would expect it to crush like a soda can under the slightest of pressure. So you can imagine what a pleasant surprise it was that it held strong like a champ! That, of course, was followed by the rather unpleasant surprise that Nissan apparently makes their cars' bumpers out of styrofoam and thread. Thin thread. By the way, that white Volvo sped away without getting any gas after the accident. I hope it ran out of gas in a desolate area. Stupid Volvo.
Anyway, this is the first car accident I've ever been in and only the second time I've had to use the insurance I pay out my ass for. I was rather underwhelmed to find that Progressive's investigation into the accident consisted of getting a vague idea of the driver's first name ("Claudia" apparently doesn't have a last name. Like Cher, except that Claudia is uninsured, possibly unlicensed, and probably illegally in this country), a vague idea of how many people were in the car (I saw two people in Claudia's car. Claudia's husband, who apparently speaks for Claudia when it comes to insurance matters, told the adjuster there were four people in the car. Hmm. I assume Progressive has reported this two invisible people phenomena to the proper scientific authorities), and a vague idea of who was actually driving in the first place. Claudia's husband told them that he was driving. He wasn't even there when it happened, let alone driving -- Claudia called him on her cell phone and he came over to assess the damage and get my insurance info. I then drove over to the nearby gas pump that I was trying to get to when the accident happened in the first place and filled my tank while Claudia, her husband, their daughter, and those two invisible people stood around the Nissan and its now indepedant bumper. That was kind of awkward. When I told Progessive that Claudia's husband wasn't even there when the accident occured, the adjuster said that Claudia was an "excluded driver."
Then my insurance adjuster called. Kiant told me that he was having trouble determining what the damage to Claudia's car was, as her husband's knowledge of English did not seem to include "the bumper fell off." He was also having trouble figuring out what Claudia's last name was. This does not seem like a very difficult detail to determine, but maybe it is. I'm not an insurance adjuster.
So then I guess Claudia's husband called Kiant and said that he wanted to un-involve the insurance companies that he called in the first place and just have me pay out of pocket for the damage. Kiant called to relay this information to me. Unfortunately, he failed to get any additional information from Claudia's husband, such as: what Claudia's last name is, if she's insured, if she's a licensed driver, how many people were in the car, how much the damage they want me to pay for out of pocket will cost, why I would pay out of pocket when my insurance will cover the entire expense with no deductible, or why I even have insurance in the first place if the only time I need its services, they're recommending I pay out of pocket instead. I told Kiant to please call back with the answers to these questions. Instead, he has, without my knowledge or agreement, paid out $700 to Claudia for the damage. Thanks for that, Kiant. It's not like I don't want to pay Claudia -- the accident was my fault, I screwed up, I should pay. I just don't understand why Kiant can't do what has to be his job and get some necessary details and my consent before making decisions like that. Because you know who's going to pay for it in the end? Me, when my rates go up.
OR WILL THEY?! Because as soon as I get a chance to chat with Kiant and wrap the matter up, I'll be giving one of those insurance companies that always leave fliers in Spanish on my windshield. My five years of shitty high school Spanish taught by shitty teachers, approximately four years of which I slept through, taught me enough to read that they are offering car insurance for only $20 a month! I doubt they'll be very helpful if I ever have a claim, but Progressive is just as sucky and I'm paying a lot more for that. Adios, Progressive! Hola, seguro de autos! I'd give you upside exclamation points, but I don't know how to do them in blogger.